Privacy Notice

Effective Date: December 23, 2022
Last Updated: August 8, 2026

PTI QCS respects your privacy and is committed to protecting your personal information. This Privacy Notice describes the types of personal information we collect, how we collect and use that information, when information may be disclosed, the measures we take to safeguard personal information, and how you may contact us regarding our privacy practices.

This Privacy Notice applies to PTI QCS’s website, available at https://www.ptiqcs.com (the “Site”), and, where applicable, services and communications provided by PTI QCS, including communications generated through the CRIS ERP platform.

Interpretation and Definitions

Interpretation

Words whose initial letters are capitalized have meanings defined below. These definitions have the same meaning whether they appear in singular or plural.

Definitions

For purposes of this Privacy Notice:

• Account means a unique account created for you to access our Service or portions of our Service.

• Company, PTI QCS, We, Us, or Our refers to PTI QCS, 18615 Sherwood Street, Detroit, MI 48234.

• CRIS ERP refers to the enterprise resource planning platform used by PTI QCS to provide authorized users with operational functionality and communications.

• Cookies are small files placed on your computer, mobile device, or other device that may contain information about your browsing activity.

• Device means any device capable of accessing the Service, including a computer, mobile phone, or tablet.

• Personal Data means information relating to an identified or identifiable individual.

• Service refers to the Site and applicable PTI QCS services.

• Service Provider means a person or organization that processes information on behalf of PTI QCS or provides services necessary to operate our Service.

• Usage Data means information collected automatically through use of the Service.

• Website refers to PTI QCS, accessible at https://www.ptiqcs.com.

• You means the individual accessing or using the Service or the entity on whose behalf the individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service or interacting with PTI QCS, we may collect personal information including, but not limited to:

• First and last name

• Email address

• Mobile or other telephone number

• Mailing address

• City, state, province, ZIP or postal code

• Employment-related or operational information necessary to provide authorized services

• Account information

• Usage Data

We may collect this information electronically or through offline processes, including physical onboarding and authorization forms.

Usage Data

Usage Data may be collected automatically when you use the Service.

Usage Data may include information such as your Device’s Internet Protocol address, browser type and version, pages visited, time and date of visits, time spent on pages, unique device identifiers, operating system, and other diagnostic information.

When you access the Service using a mobile device, we may automatically collect information including the type of mobile device, device identifiers, IP address, mobile operating system, mobile browser type, and other diagnostic information.

Tracking Technologies and Cookies

We may use Cookies and similar tracking technologies to operate, maintain, analyze, and improve our Service.

These technologies may include:

• Necessary or Essential Cookies: Used to provide functionality necessary for operation of the Service and to authenticate users.

• Cookie Acceptance Cookies: Used to remember whether a user has acknowledged or accepted applicable cookie notices.

• Functionality Cookies: Used to remember choices such as login information or language preferences.

• Web Beacons and Similar Technologies: Used to understand use of our Site and communications.

We may use third-party analytics providers, such as Google Analytics, to understand how visitors interact with the Site. Information collected through these providers is subject to their applicable privacy practices.

Third-party plug-ins or social sharing tools may independently collect information regarding your interactions with those services. Their collection and use of information is governed by their own privacy policies.

How We Use Personal Data

PTI QCS may use Personal Data for purposes including:

• Providing, maintaining, administering, and improving our Service.

• Creating and managing authorized user accounts.

• Providing functionality through CRIS ERP.

• Performing contractual or service obligations.

• Authenticating users and protecting accounts.

• Providing password reset and multi-factor authentication functionality.

• Managing work orders, assignments, schedules, maintenance activities, and other operational functions.

• Contacting you through email, telephone, SMS, or other authorized communication channels regarding services, accounts, security, work activities, or operational matters.

• Responding to inquiries and requests.

• Maintaining the security and integrity of our systems.

• Complying with applicable laws and legal obligations.

• Evaluating or completing a business transfer, merger, acquisition, financing, restructuring, or similar transaction.

• Conducting internal analytics and improving our services.

Disclosure and Sharing of Personal Data

We may disclose Personal Data in limited circumstances, including:

• Service Providers: We may provide information to vendors and service providers that perform services on our behalf, such as hosting, communications, security, analytics, and technical support.

• Business Transfers: Information may be transferred in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.

• Affiliates: We may share appropriate information with entities under common ownership or control when necessary for legitimate business operations.

• Business Partners: We may share appropriate information with business partners when necessary to provide requested services or as otherwise permitted by law.

• Legal Requirements: We may disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect PTI QCS, our users, or others.

• With Your Consent: We may disclose information for another purpose when you have authorized us to do so.

Important Exception for Mobile Information and SMS Consent

Notwithstanding anything else in this Privacy Notice, mobile phone numbers, SMS opt-in data, and SMS consent will not be shared with, sold to, rented to, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may disclose mobile phone numbers and related information to service providers that perform services necessary to deliver or support SMS communications on our behalf, or when disclosure is required by law.

SMS opt-in information and consent are not transferred to third parties or affiliates for their own marketing or promotional purposes.

SMS Communications

PTI QCS may provide transactional and operational SMS communications through its CRIS ERP platform to individuals who voluntarily provide their mobile telephone number and affirmatively consent to receive such messages.

SMS communications may include:

• Password reset codes

• Multi-factor authentication (MFA) codes

• Work order assignments

• Work order updates

• Shift schedules

• Schedule changes

• Maintenance notifications

• System alerts

• Other transactional or operational notifications associated with authorized use of CRIS ERP or PTI QCS services

These SMS communications are intended for transactional and operational purposes and are not used for third-party marketing or promotional purposes.

How SMS Consent Is Obtained

SMS consent may be obtained through an offline, in-person onboarding process.

During physical onboarding, an individual may provide a mobile telephone number on a paper onboarding or authorization form. The individual is presented with a separate SMS consent disclosure and an unchecked checkbox or other affirmative consent mechanism.

The individual must affirmatively indicate consent to receive SMS messages. Merely providing a mobile telephone number does not, by itself, constitute SMS marketing consent.

PTI QCS maintains records of SMS consent as appropriate to document the individual’s authorization and to comply with applicable legal, regulatory, and carrier requirements.

SMS Message Frequency

Message frequency varies based on the individual’s authorized use of CRIS ERP, work-related activities, account activity, and the operational notifications applicable to the individual.

Message and Data Rates

Message and data rates may apply depending on the recipient’s mobile carrier and wireless service plan.

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to an SMS message.

After an opt-out request is processed, you may receive a final confirmation message. You will no longer receive applicable SMS messages unless you subsequently opt back in.

SMS Help

For assistance with SMS communications, reply HELP to an SMS message or contact PTI QCS using the contact information provided at the end of this Privacy Notice.

Voluntary Consent

Consent to receive SMS messages is voluntary and is not a condition of employment, purchase, or use of PTI QCS services.

SMS Data Protection

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Mobile information may be provided to vendors acting on behalf of PTI QCS when necessary to provide SMS delivery, telecommunications, hosting, security, or other services supporting the messaging program.

Those service providers receive information only as necessary to perform services on our behalf and are not authorized by PTI QCS to use SMS opt-in information for their own marketing or promotional purposes.

Retention of Personal Data

PTI QCS retains Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Notice and as necessary to comply with legal obligations, resolve disputes, enforce agreements, maintain security, and protect legitimate business interests.

Usage Data generally may be retained for a shorter period unless longer retention is necessary for security, functionality, legal compliance, or another legitimate purpose.

Records relating to SMS consent and opt-out requests may be retained as reasonably necessary to demonstrate compliance with applicable laws, carrier requirements, industry standards, and our messaging obligations.

Transfer of Personal Data

Your information may be processed at PTI QCS offices and at locations operated by service providers that process information on our behalf.

Information may therefore be transferred to and maintained on systems located outside your state, province, country, or other jurisdiction where privacy laws may differ.

PTI QCS takes reasonable steps designed to ensure that Personal Data is handled securely and in accordance with this Privacy Notice.

Deleting or Correcting Personal Data

Subject to applicable law and legitimate retention requirements, you may request access to, correction of, or deletion of Personal Data that you have provided to us.

If account functionality permits, you may also be able to update certain information through your account.

We may retain information when necessary to comply with legal obligations, maintain security, prevent fraud or abuse, resolve disputes, enforce agreements, or document communications consent and opt-out requests.

Legal Disclosure of Personal Data

Business Transactions

If PTI QCS is involved in a merger, acquisition, financing, restructuring, or asset sale, Personal Data may be transferred as part of that transaction, subject to applicable legal requirements.

Law Enforcement and Legal Requirements

PTI QCS may disclose Personal Data when required by law or in response to valid requests by governmental authorities.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with a legal obligation.

• Protect or defend the rights or property of PTI QCS.

• Prevent, detect, or investigate wrongdoing.

• Protect the security or safety of users or the public.

• Protect against legal liability.

Security of Personal Data

The security of Personal Data is important to PTI QCS. We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no method of transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

Service Providers

Third-party service providers may process Personal Data on our behalf when necessary to operate and improve our Service.

These providers may include providers of:

• Website hosting and infrastructure

• Communications and SMS delivery

• Analytics

• Security

• Technical support

• Operational software and services

Service providers may process information only as necessary to provide their applicable services or as otherwise permitted by law.

Third-Party Services

We may use third-party services such as Google Places and Google Analytics.

Information collected by third-party services is subject to the applicable provider’s privacy policies and practices.

PTI QCS is not responsible for the independent privacy practices of third-party websites or services.

For Residents of the European Economic Area

If you are located in the European Economic Area (“EEA”), applicable law may provide you with rights regarding your Personal Data, including rights to:

• Request access to Personal Data.

• Request correction of inaccurate Personal Data.

• Request deletion of Personal Data where permitted.

• Request restriction of certain processing.

• Receive certain Personal Data in a structured, commonly used, machine-readable format.

• Object to certain processing.

• Withdraw consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing performed before withdrawal.

To exercise applicable rights, contact PTI QCS using the information provided below.

You may also have the right to submit a complaint to an applicable supervisory authority.

For Residents of California

California residents may have rights regarding Personal Data under applicable California law.

Subject to applicable requirements and exceptions, these rights may include the right to:

• Request information about categories of Personal Data collected.

• Request access to certain Personal Data.

• Request information regarding purposes for collecting or using Personal Data.

• Request information regarding categories of sources and recipients of Personal Data.

• Request deletion of certain Personal Data.

• Request correction of inaccurate Personal Data.

• Exercise applicable privacy rights without unlawful discrimination.

Requests may be submitted to info@ptiqcs.com.

Nothing in this section alters our commitment that mobile phone numbers, SMS opt-in information, and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Links to Other Websites

Our Service may contain links to websites that are not operated by PTI QCS.

We recommend reviewing the privacy policy of each third-party website you visit. PTI QCS does not control and is not responsible for the content, privacy policies, or practices of independent third-party websites or services.

Changes to This Privacy Notice

PTI QCS may update this Privacy Notice from time to time.

When we make changes, we will post the updated Privacy Notice on this page and revise the “Last Updated” date.

Where required or appropriate, we may provide additional notice regarding material changes.

We encourage you to periodically review this Privacy Notice.

Contact Us

If you have questions about this Privacy Notice or our privacy practices, contact PTI QCS:

PTI QCS
18615 Sherwood Street
Detroit, MI 48234

Email: info@ptiqcs.com
Phone: 313-365-3999
Website: https://www.ptiqcs.com
Contact: https://ptiqcs.com/contact-overview/